Yoon
Ho Um
do
you have a horror story...? Was your problem resolved?
Hi guys 'n gals,
Here's my personal experience with an Internet access company:
Recently cognisurf.com cancelled Canadian access numbers
across the board. Without any notice!
Is that CRAZY or what?
Not only that, I was billed on the day access was stopped!
I kept on calling support, not even a simple apology! Just
"I'm sure we'll get new numbers soon... we have lots of
Canadian customers..."
They eliminated a huge customer base! I cannot believe
anyone would be STUPID enough to ignore and alienate
an entire group of customers!
Now I have to wait one week to see if they've reversed
the charge and dealt with the double billing issue(they
already did it once to my account, hopefully not again)
Hi guys 'n gals,
Here's my personal experience with an Internet access company:
Recently cognisurf.com cancelled Canadian access numbers
across the board. Without any notice!
Is that CRAZY or what?
Not only that, I was billed on the day access was stopped!
I kept on calling support, not even a simple apology! Just
"I'm sure we'll get new numbers soon... we have lots of
Canadian customers..."
They eliminated a huge customer base! I cannot believe
anyone would be STUPID enough to ignore and alienate
an entire group of customers!
Now I have to wait one week to see if they've reversed
the charge and dealt with the double billing issue(they
already did it once to my account, hopefully not again)